Blue & Gold Today

The Help Desk will be closed Thursday and Friday (11/28 and 11/29) for students to celebrate Thanksgiving, we will be open from 8-4 Wednesday (11/27) and 1-5 Saturday and Sunday (11/30 and 12/1)

Tech Services has been made aware of an e-mail that was sent out by a compromised student account, the e-mail stated a Mrs. Kimberly Colomer is giving away their late husbands possessions for "free" as long as you pay them shipping. 

Do not reply to this e-mail with your contact information, they will reach out to you and give you a separate number to send funds through a payment app like Cashapp or Venmo and never ship the promised items. 

If you are ever unsure about the authenticity of an e-mail please contact the Help Desk for confirmation (607-587-4357 or helpdesk@alfredstate.edu), if you are certain something is a scam / phishing attempt you can right-click the e-mail, click "Report", then click "Report Phishing"

The Alfred State Help Desk will be closed 10/5 and 10/6 (Saturday and Sunday), and will be open 8am-4pm 10/7 and 10/8 (Monday and Tuesday) over Mini Break due to limited staffing.

The Plotter Room will be closed at this time, if you need something printed for classes during break please e-mail helpdesk@alfredstate.edu and someone can meet you Tuesday between 8-4 to allow you to print. 

Thank you for your understanding, both will return to regular business hours starting Wednesday 10/9.

Access to our Watermark products (Planning & Self-Study and Course Evaluations & Surveys) from the ASC portal has been restored! If you have questions or need assistance using Watermark, please contact Bridget Jacobs, Director of Assessment, Accreditation and Program Planning at jacobsbm@alfredstate.edu. 

Faculty and staff who try to access Watermark products (Planning & Self-Study and Course Evaluations & Surveys) from the ASC portal may get an error message ("Something's Wrong Here"). ITS and our office are aware of the issue and Watermark is working to restore our access. We anticipate that it should be resolved quickly, but if you have an immediate need for Watermark assessment information, please contact Bridget Jacobs, Director of Assessment, Accreditation and Program Planning at jacobsbm@alfredstate.edu.

Please remember to make myLearning courses available to students. Directions can be found on the Portal.  my.alfredstae.edu > Menu > Technology Services > myLearning Resources > ASC Help Guide Activate Your Course

Any questions can be directed to the Alfred State Help Desk helpdesk@alfredstate.edu.  

As part of the project Professor Aric Bryant is working on with the Help Desk and the Center for Online Learning, we are asking for your feedback about the Help Desk ticketing system, Team Dynamics.  Please submit your answers to the survey at https://bit.ly/ASCVOC by March 24th.  The survey should take 10 minutes or less to complete.  Your feedback will be used to inform changes being made to increase response time, develop processes, and build training.  

As part of the project Professor Aric Bryant is working on with the Help Desk and the Center for Online Learning, we are asking for your feedback about the Help Desk ticketing system, Team Dynamics.  Please submit your answers to the survey at https://bit.ly/ASCVOC by March 6th.  The survey should take 10 minutes or less to complete.  Your feedback will be used to inform changes being made to increase response time, develop processes, and build training.  

As part of the project Professor Aric Bryant is working on with the Help Desk and the Center for Online Learning, we are asking for your feedback about the Help Desk ticketing system, Team Dynamics.  Please submit your answers to the survey at https://bit.ly/ASCVOC by March 6th.  The survey should take 10 minutes or less to complete.  Your feedback will be used to inform changes being made to increase response time, develop processes, and build training.  

Help Desk hours through the holidays will be as follows:

• December 23-25: Closed
• December 26-29: 8am - 4pm
• December 30-January 1: Closed

After January 2nd, hours will be weekdays 8am-4pm and weekends 1pm-5pm until the beginning of the semester. An additional announce will follow after the holidays with more specifics.

As always, we can be reached as follows:

• Email: helpdesk@alfredstate.edu 
• Phone: (607)587-4357 
• Web: Technology Services (alfredstate.edu)

Happy Holidays to all!

Administrative Assistant Training for Surveys of Teaching Effectiveness will be held during the following dates and times in EJ Brown room 104.  

November 28 9:00-10:00AM

December 1 1:00-2:00PM

The sessions will focus on accessing survey response rates, reporting, and distribution to faculty.  

Please email onlinelearning@alfredstate.edu to RSVP so we can insure your account is set up and ready to use.  

New myLearning help guides have been uploaded to the portal.  To access them log into my.alfredstate.edu > click Menu > click Technology Services > click myLearning Resources.

Topics: Adding a virtual classroom, faculty guide for Respondus Browser and Monitor, updating the professor information widget, troubleshooting if you can't grade a discussion thread.  

If you have help guide suggestions, please send them to onlinelearning@alfredstate.edu.  

Technology Services  Helpdesk & and Plotter Room will be close for labor  day. We will resume for  regular business hours  on Tuesday.

Happy Labor  Day 

Be Safe